Privacy Policy

Last Updated: July 2, 2025

At Lilura, a sole proprietorship operated in the United States, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect your information when you visit our website https://lilura.shop, purchase our products, or otherwise interact with us.

This policy applies solely to our website and direct communications via email or phone.

ARBITRATION NOTICE

THIS POLICY INCLUDES A BINDING ARBITRATION PROVISION, JURY TRIAL WAIVER, AND CLASS ACTION WAIVER. PLEASE READ CAREFULLY.
By using our website, you agree that any dispute related to this Privacy Policy will be resolved by binding arbitration. You waive your right to a jury trial or to participate in a class action.

Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, email, phone number, shipping/billing address.
  • Order Information: Product details, order history, refund requests.
  • Payment Information: We receive payment confirmation (not full card numbers) via our third-party payment processors.
  • Device Data: IP address, browser type, device ID, cookies.
  • Shopping Behavior: Preferences, cart activity, product interactions.
  • Location Data: General geolocation based on your IP or shipping address.
  • Communication Data: Messages you send to us via email or our website.

We do not knowingly collect sensitive personal data such as health or biometric information, or any data from children under 16.

How We Collect Information

  • Directly from you when you browse, place an order, or contact us.
  • Automatically through cookies and tracking tools used on our website.
  • From Payment Processors, such as Shopify Payments or third-party providers.

Cookies & Tracking Technologies

We use cookies to improve site functionality and understand usage patterns.

  • Essential Cookies – for login, checkout, and navigation.
  • Analytics Cookies – help us analyze traffic and optimize content.
  • Advertising Cookies – allow us to serve relevant ads on other platforms.

You may disable cookies in your browser, though some features may be limited.

Third-Party Services (e.g., Google Analytics, Meta/Facebook Pixel) may also collect information independently for analytics or marketing. We do not control their use. See their respective privacy policies for more.

How We Use Your Information

We use your data to:

  • Process and fulfill orders
  • Provide customer service
  • Improve our website and products
  • Send updates or promotions (opt-out available)
  • Detect fraud or misuse
  • Comply with legal obligations

Sharing Your Information

We only share your data with:

  • Trusted third parties for payment, shipping, marketing, and IT support
  • Government authorities when legally required
  • Parties involved in a business transfer (e.g., acquisition)

We do not sell your personal data.

Your Rights & Choices

You have rights under U.S. and international laws depending on where you live:

  • Access or delete your data
  • Correct inaccuracies
  • Opt-out of marketing emails or texts
  • Request information about data sharing

To exercise your rights, email us at: team@lilura.shop

Data Security

We use Shopify’s secure infrastructure with encryption, access controls, and monitoring. While no system is 100% secure, we take reasonable steps to protect your data.

We never ask for your password or credit card info via email. If you receive suspicious contact claiming to be from us, please notify us.

International Data Transfers

If you're located outside the U.S., your data may be transferred to and processed in the U.S. By using our services, you consent to such transfers.

Retention of Data

We retain your data only as long as necessary for:

  • Order fulfillment
  • Legal obligations
  • Fraud prevention
  • Business improvement

Data no longer needed is deleted or anonymized.

Children’s Privacy

Our website is not intended for children under 16. If we learn we’ve collected data from anyone under 13, we will delete it promptly.

Updates to This Policy

We may revise this Privacy Policy from time to time. Changes are effective upon posting. We encourage you to review this policy regularly.

Contact Us

For questions about this Privacy Policy or your data rights, contact:

Lilura
7 Navy Pier Cts 5016,
Staten Island, NY 10304, USA
Email: team@lilura.shop
Phone: +1 (718) 447-2883
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Eastern Time)